The Tenancy Fees Act came into force in England on Saturday 1st June 2019. The Act provides protection to tenants who have an assured shorthold tenancy and lodgers with a live-in landlord against unreasonable fees. We've broken down the main areas of the act which detail what you can and can't be charged for. 

Holding Deposits

A holding deposit might be requested to take the property off the market until you sort all the paperwork and pay your initial deposit/rent 

  • The landlord or agent can only take ONE holding deposit per property
  • The total cost can’t be more than one week's rent
  • If the tenancy isn’t going ahead the landlord or agent has to explain why they are keeping the deposit in writing or the deposit has to be returned


If you are signing a new tenancy, or renew your current one, after Saturday 1st June 2019 your landlord or letting agent can’t ask you to pay for

  • Referencing
  • Credit and immigration checks
  • Administration fees
  • Renewing your contract
  • Any other unreasonable fixed costs you might see in a contract like £60 for replacing a mop or £20 for a dustpan

Security Deposits

Most landlords or agents will request a deposit which they will hold until the end of your tenancy. 

  • Can’t be more than 5 weeks rent (provided the yearly rent is less than £50,000 a year)

* You can find out more about protecting your deposit here

Landlords can still charge for-

  • Replacing a lost key – with the cost of replacing the key limited to the landlord’s or letting agent’s reasonable costs, which must be evidenced in writing (i.e. they can only charge you for the cost of a new key)
  • Late rent – only applied after the rent is 14 days late, and with interest on any late rent limited to 3% above the Bank of England base rate
  • Ending your tenancy early- if they agree to let you end your tenancy early they can charge you any loss incurred by your landlord or your agent’s reasonable cost
  • Changing or assigning your tenancy - they can charge £50 if you want to change your tenancy or assign the tenancy to someone else. They can charge above this rate but only if they can prove they incurred more cost

What to do if you are asked to pay these fees?

You should come and speak to an adviser who can check through your contract and tell you what the landlord can and cannot charge. The issue may be resolved by speaking to your landlord. 

If you are asked to pay suspect fees they should contact the Trading Standards who will investigate, Art SU Advice Service can support you in bringing a claim. There is a fine for landlords if there is a breach of the Act.

Get in touch










10am-12pm - Monday to Friday - 272 High Holborn, WC1V 7EY

020 7514 6270

Upon request

*Correct as of June 2019