How long does my membership last?
By purchasing a year membership, your membership starts from moment of purchase, to the end of the academic year. Due to Covid-19, we have introduced termly memberships for the 20/21 academic year. If a termly membership is purchased, that membership will only be valid for the remainder of that particular term and a new termly membership will have to be purchased in the following term to continue being a member of that club or society.
What does my membership fee cover?
Society membership fees pay for venue hire, refreshments (non-alcoholic), speakers' fees, transport, event tickets, and exhibition materials.
For sports clubs, your membership fees cover equipment purchases that are to be used by the whole club, coach/instructor fees, competition entry fees, officials and umpire fees, and non-alcoholic socials that benefit all members of the club.
Is there a deadline for signing up?
No, there is no deadline to join, but bear in mind that the earlier you join, the more events, activities, fixtures and training you can take part in. Please note that all annual memberships will run out at the end of the academic year regardless of when you have bought the membership. For example, if you have bought a membership in March 2021, it will still run out in June 2021.
Can I get a refund if I no longer want to be a member of a student group?
All students have a 14 day grace period from the day that they paid membership to request a refund. After this period, there is no option of a refund. To request a membership refund, please email firstname.lastname@example.org for a sports club refund, or email@example.com for a society refund.
What happens if I have a complaint?
In the first instance, please speak to the relevant Arts SU staff member to seek advice and to see if we can support you to settle your complaint informally. If you wish to make a formal complaint you can find the Arts SU complaints procedure outlined here and complaints form here
If you wish to make a complaint to the University about an individual student you can find the UAL complaints procedure here.
Can I join more than one student group at a time?
Yes, but be mindful that you have to pay membership fees to each club or society you join. Factor these costs into your decision-making process so that you make the most of your money.
Are there any other benefits of being a student group member?
Yes, by becoming a member of any of our student groups you also get 50% off our recreational sports and wellbeing program, Arts Active.
A student group I want to join does not appear to be accessible to me. What should I do?
Please email the Societies Development Coordinator or the Sports Development Coordinator to chat through how we can support student groups to be accessible for all students.
I have experienced racism or discrimination at a student group event. What should I do?
At Arts SU we take racism and discrimination seriously and will conduct a full investigation into any reports. Please contact the Societies Development Coordinator or the Sports Development Coordinator to chat through how we can support you further and address the incident with the student group’s Committee.