Students' Union advice service

The Advice Service offers free, impartial advice to all UAL students. Our service is confidential, which means we won’t tell your college you have approached us (unless you want us to) and we are completely independent from the University. You can find out more about what we advise on below, however, if you’re not sure where to go, do get in touch and we can point you in the right direction.

Want advice on appealing your grades? Unhappy about your course? The Arts SU Advice Service are holding a series of drop-ins at your college. Find out when and where on our blog.

"My study journey does not always go that well, so I am so glad I went to the Advice Service. They are very kind, patient, and they really want to help you from the bottom of their heart."

Academic Advice

We can advise on any issues that are impacting upon your time at University. This may be a problem with your course or you could be experiencing issues that are affecting your ability to focus on your studies. Our advisers can guide you through the University’s procedures and ensure you are aware of your options throughout the process. The following are examples of the areas we can support you through:

  • Extenuating circumstances
  • Appeals
  • Academic misconduct
  • Complaints
  • Disciplinary cases

Housing Advice

The London housing market can take some getting used to and if it’s your first time away from home, it can be difficult to know what to expect. The following are examples of the areas we can support you through:

  • Contract checking
  • Problems with your landlord
  • Deposit disputes
  • Issues with University accommodation
  • Disrepair

There’s a variety of places to look for accommodation, such as Spare Room and Zoopla. University of London Housing Services also has a database of properties. If you are looking to stay in a private halls of residence and have a particular one in mind, you may wish to take a look at Hall Bookers who host reviews on a variety of accommodation. If you’ve experienced living in one of these halls, you can help out other students and post your own review.

Guides and Fact Sheets

Get in touch

Phone: 020 7514 6270

If you call the Students’ Union and ask to speak with an adviser, you will be put through to someone where possible. If no one is available to speak with you, please leave your details so that an adviser can call you back. You can also book an appointment by calling this number.

Email: advice@su.arts.ac.uk

If you send us an email, one of our advisers will get back to you as soon as possible. We aim to do so within two working days, however, sometimes we get really busy and it takes us a little longer. If your enquiry is urgent you may want to call or see us during drop-in hours.

Person: 272 High Holborn, 1st Floor

We run drop-in sessions from Monday–Friday, 10am–12pm. These operate on a first come, first served basis, so you are advised to arrive as early as possible to ensure you are seen. Drop-in sessions last for up to 30 minutes (we can book you in for a follow up appointment if necessary) and are ideal for initial enquiries. Please bring with you any relevant documentation, such as your tenancy agreement or Exam Board results letter. Occasionally we have to cancel a drop-in session, so if you have far to travel, we suggest giving us a call before you set off.

Booking appointments

You can also book an appointment, either via the SU reception, email or by contacting your Student Adviser directly if you have already accessed our service. Appointments are more flexible (we can normally accommodate you between 8am and 6pm, either in person or over the phone) and are usually better for longer, more complex queries.

If you wish to see a Student Adviser outside of these hours, please contact us to arrange an appointment.

If you have any access requirements, please let us know so we can arrange a suitable alternative interview room.

"I would like to thank you for your consistent clarity, guidance and feedback to both processes of complaint and appeal. It has helped me enormously in going through what can be quite a complicated process. I am so happy with the success of my case as well as the attention that the University gave to this matter with your help and guidance. I can now continue with my research!"

 

Upcoming Advice Drop-ins

Want advice on appealing your grades? Unhappy about your course? The Arts SU Advice Service are holding a series of drop-ins at your college. Find out when and where on our blog.