Arts SU Advice Service

Impartial | Independent | Free

The Advice Service offers impartial, independent, free advice to all UAL students.

Our service is confidential, which means we won’t tell your college you have approached us.

We advise on a range of issues which might affect your time at UAL. This website will give you an overview of some of the most common problems we advise on and how we can help. If you're not sure where to start try our self-help questionnaire below or get in touch.


UAL/Academic Advice

We can advise on any issues that are impacting upon your time at University. This may be a problem with your course or you could be experiencing issues that are affecting your ability to focus on your studies. Our advisers can guide you through the University’s procedures and ensure you are aware of your options throughout the process.

You can find more information on some of the most common areas we advise on here:

Housing Advice

Renting in London can be challenging but we’re here to help. Our advisers can:

  • Check through your contract before you sign it
  • Help you resolve problems with your landlord
  • Advise you on getting your deposit back / raising a dispute
  • Help mediate if you have issues with UAL accommodation
  • Advise on the best course of action if your property is in disrepair

We've written a housing guide with helpful hints and tips which you can find here.

UAL offer a range of accommodation options at a varity of prices, you can find out more about these options here.

If you're looking to rent in the private sector there’s a variety of places to look for accommodation, such as Spare Room and Zoopla. University of London Housing Services also has a database of properties. If you are looking to stay in a private halls of residence and have a particular one in mind, you may wish to take a look at Hall Bookers who host reviews on a variety of accommodation.

Legal Advice

Arts SU Advice don't offer legal advice but we have compiled a guide to free legal services in London which you might find useful. You can find the guide here.

Get in touch

Phone: 020 7514 6270

Call up and ask to speak with an adviser. If there are none available, leave your details and we’ll call you back.


Send us an email with your details and your query, one of our advisers will get back to you as soon as possible.
We aim to respond within 3 working days.

Drop in

Come to a drop-in session and speak to an adviser. Bring any relevant documents.
Very occasionally we have to cancel a drop in session so if you have far to travel, we suggest giving us a call before you set off.

High Holborn

Arts SU, 272 High Holborn, 1st Floor
Monday–Friday, 10am–12pm.

Campus Drop-ins

The Arts SU Advice Service are holding a series of drop-ins at your college from the beginning of Semester 1 2018.

Booking Appointments

You can book an appointment, by phone, email or by contacting a Student Adviser directly if you have already accessed our service.

Appointments can normally be accommodated between 8am and 6pm, either in person or over the phone.