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Academic Issues

We've put together some handy advice to help you understand UAL's policies and procedures for when things don't go to plan or if you need to go through a formal process.

Time-out From Study

The University allows people to take time out in certain circumstances for either a full year or a partial year. We can help you understand what it is, when you could take it, how to apply, and what the implications could be.

Extenuating Circumstances

We can guide you on what is/isn't considered an EC, how/when to apply, evidence, self-certification, what to write and what the outcome letter means.

Health, Wellbeing and Support for Study

The Health, Wellbeing and Support for Study Policy sets out how the University may respond to instances where there is serious cause for concern about a student’s health or wellbeing or where a student's health, wellbeing and/or behaviour are having a detrimental impact on their ability to progress academically and function effectively at the University.

Academic Misconduct

If you have been accused of academic misconduct we can help you understand the process, draft statements, accompany you to panel meetings, understand the outcomes and what options you have to appeal.

Academic Appeals

We can help you understand the process, draft statements, appeal an outcome (including appealing your appeal) and assessing your options.

Have questions about making an academic appeal?

Our Advice team have answered all your questions right here!

Block 1 Exam Results: What to Do Next

Received your Block 1 exam results and aren't sure what to do next? Our Advice team can help.

Academic Misconduct and How to Avoid It

Deadline season is upon us, but your Advice team are here to help you avoid Academic Misconduct!

Appeals Guide 101

It's Appeals season, so we've compiled a 101 guide to as an introduction to the topic of Appeals.

Appeals Guide 101 (Lesson 2): How to Complete an Appeal

We get into the meat of how to do this whole Appeals thing.


Contact the SU Advice Service

Email us

Usually the fastest way to contact us is to email using our contact form.

We always aim to reply within 5 working days, but often reply much sooner.

We generally answer in chronological order but if your issue is very time sensitive please mark your email 'Urgent' and we will try to get back to you as soon as we can.

Email us

Book an appointment (new clients only)

If you prefer to speak to someone directly, and you have not spoken to us previously about the issue, you can book an appointment with an Advisor.

If you already have an Advisor assigned to you and you would like to speak to them please just email them directly - this will be usually be much faster than using the booking form!

Book an appointment