Advice Policies

Arts SU Advice Service has a number of policies that lay out how we will provide you with a quality and consistent service. 

You can access the Arts SU Advice Handbook here.

This contains all of our policies in full. We would encourage you to refer to the Handbook or your adviser if you have any questions regarding Arts SU Advice Policies.

Confidentiality 

Our service is confidential. This means we won’t disclose any information relating to you or your case to anyone outside of the service including confirming if you are using our service or not without your express consent to do so. There are times when we may need to break confidentiality. 

There are rare occasions where an adviser may need to break confidentiality without consent. These include

  • If we think you may be a risk to yourself or other people
  • If you disclose information relating to a child or vulnerable adult who may be at risk of harm
  • If we are required to by law

You can read more about how we keep your information confidential and when we need to break confidentiality by reading the 'Confidentiality and Your Case Record'  and 'Breaking Confidentiality' sections of the Arts SU Advice Handbook. 

Withdrawal of Service 

We reserve the right to withdraw our advice service from students. We rarely have to do this but when we do we take it in line with the 'Withdrawal and Limiting of Service' section of the Arts SU Advice Handbook. 

Parents/Guardians 

Ideally, we'd prefer to speak directly to you about your case but we know that this isn't always possible. We can give general advice / signposting but we won’t speak to parents, guardians or 3rd parties about your case without your written consent.

Conflict of Interest

Any student at UAL can access our service. Sometimes students on both sides of an issue come to us for help. When this happens we ensure that you'll be seen by different advisers and our advisers won't discuss your case.

Sometimes there is a conflict of interest with Arts SU, for example, if you were bringing a complaint against the SU. If this happened we wouldn't be able to advise you and, where possible, would direct you to help elsewhere. 

Disclaimer 

We aim to keep the advice on our website as up to date as possible but they should be used as a reference and not a substitute for advice. If you have an issue, get in touch. 

Your Data 

We take your privacy and rights to data protection very seriously. To ensure our advice is consistent and of a high standard, we keep a record of each interaction you have with our service. We won’t share your information without your consent unless we need to in line with our confidentiality policy. You can read how we store and process your data and how we keep your information confidential by reading our Advice Handbook.

*Correct as of January 2020