This can be a frustrating situation, especially if you have gone out of your way to represent students’ voices on a particular issue and then don’t hear back or see any change.
Regardless of whether you raised your issue in an informal conversation with a member of staff, or in a formal setting like a Course Committee, try to establish a timeframe. This could be as simple as asking a question like “when can you follow up with me, shall we schedule in another catch up around then,” or asking, “do you think it’s reasonable to expect some progress before the end of term - what can I pass on to the course?” These questions should help establish fair expectations and a reasonable timeline. Open communication can help keep progress accountable.
Sometimes, action might be slow because it involves staff in another department outside of your course. If that’s the case, ask for a named contact and email, and try to follow up with them directly.
If you feel like none of these are working, try escalating your issue to a more senior member of staff – for most things related to your course, try contacting your Programme Director or Dean of School (Dean of Academic Programmes if you study in CSM).
You could also collaborate with other SU representatives. If you’re a Course Rep, ask your School Rep to raise the feedback to a higher level. If you’re a School Rep, ask your College Officer to raise the feedback. By working together, we can make sure that feedback makes it to the right channels.