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Welfare support

Need to speak with someone about emotional or welfare issues?

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Mental Health Advisors

UAL Mental Health Advisers offer free advice and can refer you to a counsellor if you need one. You can find their info here.

If you need support in the evenings or at the weekend or need immediate help you can find more information here.

If you wish to see a private (paid for) counsellor you can search for, and view profiles, of counsellors local to you here.

Kooth services are available online without a waiting list or any need for referral. Joining anonymously takes 1 minute and allows you access to live chat and messaging with BACP qualified mental health professionals, self-help resources and support from the community.

UAL students also now have access to Togetherall, which is a 24hr mental health support service – students join the community anonymously and can chat to others about experiences or take courses in managing things like anxiety, depression, sleep etc. It’s also moderated by clinical professionals, and they provide emergency support contacts at UAL if there is a need for urgent support.

If you're feeling you may harm yourself or have suicidal thoughts...

If you're feeling suicidal you can seek help from UAL Counseling and Mental Health Team.

If you'd like to speak to someone from outside the university and for 24hr support services the NHS list a range of phone line and text services which you can access here


Contact the SU Advice Service

Email us

Usually the fastest way to contact us is to email using our contact form.

We always aim to reply within 5 working days, but often reply much sooner.

We generally answer in chronological order but if your issue is very time sensitive please mark your email 'Urgent' and we will try to get back to you as soon as we can.

Email us

Book an appointment (new clients only)

If you prefer to speak to someone directly, and you have not spoken to us previously about the issue, you can book an appointment with an Advisor.

If you already have an Advisor assigned to you and you would like to speak to them please just email them directly - this will be usually be much faster than using the booking form!

Book an appointment