A person smiling, they are wearing a black coat with a yellow shirt underneath.

Basic Needs Project

Basic needs is a term to recognise anything that impacts the affordability, accessibility and success of students while in higher education. This project has been set up by Arts Students' Union and is the first Students' Union in the United Kingdom to dedicate a whole staff position to this work.

What are you looking for?

Time-Out From Study

Extenuating Circumstances

Academic Misconduct

Academic Appeals

UAL Terms Glossary

Extenuating Circumstances 101

Health, Wellbeing and Support for Study

Disciplinary & Student Code of Conduct

Attendance Withdrawal

Attendance Withdrawals: The Info You Need

Results Day and Summer Break – What are my next steps?

Have questions about making an academic appeal?

Academic Misconduct and How to Avoid It

Appeals Guide 101 (Lesson 2): How to Complete an Appeal

 

Tips on moving into your accommodation

Housing Scams: Update

Moving out? Here's how to get your deposit back

Your Accommodation Search - 2025/26

Looking for accommodation

Ending your Tenancy Early

Council Tax

Accommodation Contracts

Moving Out

Landlords and Tenants

Tenant Security Deposits

Rent & Fees

Disrepair & Property Condition

Arts SU present evidence at Parliament

UAL agrees to work towards a Guarantor Scheme

 

Tell Someone

The Office of the Independent Adjudicator

Disciplinary & Student Code of Conduct

 

Finding a job/work

Scholarships and funding

London Student Oyster Card Issues

 

Arts SU present evidence at Parliament

 

Spiritual and religious support

Support with eating disorders and body image

Visa issues

Disability support

Welfare support

Feelings of loneliness and isolation

Kooth: mental health support

Changing your name and/or gender

Harassment and Sexual Violence

Gender Affirming Care Fund

Palentines Success!

Health, Wellbeing and Support for Study

Your Wellbeing this Winter

And Just Like That...

Your UAL Journey Starts Now

Support Available for UAL Students

Coping with Crime at UAL

Winter Wellbeing Support

Introducing: Buddy Up Channels!

 

Basic Needs Project Events

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Basic Needs Project News

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Contact the SU Advice Service

Email us

Usually the fastest way to contact us is to email using our contact form.

We always aim to reply within 5 working days, but often reply much sooner.

We generally answer in chronological order but if your issue is very time sensitive please mark your email 'Urgent' and we will try to get back to you as soon as we can.

Email us

Book an appointment (new clients only)

If you prefer to speak to someone directly, and you have not spoken to us previously about the issue, you can book an appointment with an Advisor.

If you already have an Advisor assigned to you and you would like to speak to them please just email them directly - this will be usually be much faster than using the booking form!

Book an appointment