Impartial | Independent | Free 

Your Students’ Union Advice Service is here to offer you independent support if you find yourself in a difficult situation whilst studying at UAL. 

We can advise on a range of issues that might affect you whilst studying at UAL. The Advice Service is confidential and independent from the university, which means we won’t tell your college you have approached us unless you ask us to. 

On this site, you can access quick advice on some of the most common processes students encounter at UAL but if you're not sure where to start try our self-help questionnaire or get in touch.

Contact us

  • Contact an adviser here.
  • Book an appointment here 

You can contact the Advice team by email: We aim to respond to all emails within 3 working days.

Please read our Covid in-person appointment safety measures here. 



Arts SU Advice Service has a number of policies that lay out how we will provide you with a quality service and explains how we use your data.

You can access the Arts SU Advice Handbook here

Support during holiday closures

The Arts SU Advice Service will be closed from 20th December-5th January inclusive. University services will be closed 23rd-3rd January inclusive. If you have an ongoing case with us, we will pick up this on our return to continue working with you and offering support.

We understand that the holidays can still be a difficult time and that you may need to access support during this period. We’ve put together some resources below:

Mental health and wellbeing

The Samaritans is a telephone, email and visitor service for anyone who needs a space to talk and they have a 24-hour confidential listening service.

Papyrus Hopeline UK is a confidential helpline for young people dealing with suicide, depression and emotional distress. If you are having thoughts of suicide or are concerned for someone who might be you can contact HOPELINEUK for confidential support and practical advice.

Kooth offer an online platform for students to gain support, and they're open every day, including Christmas Day. If you're looking for anonymous support on a wide range of mental health issues, get in touch with the Kooth team.

In a life-threatening emergency, or if you are actively suicidal call 999 immediately or go to your nearest Hospital Accident and Emergency department.

Housing, legal and money advice

For housing enquiries, advice and support, you can contact Shelter via phone, web-chat and also through their online resources. They are open weekdays, weekends and over the Christmas holidays.

The Citizen’s Advice Bureau can help with a wide range of matters including benefits, money, work, housing and immigration. They have a variety of contact options from phone, live chat and in-person centres.